http://wiki.linuxmce.org/index.php?action=history&feed=atom&title=Tech_Support 2026-07-22T06:48:46Z Revision history for this page on the wiki MediaWiki 1.44.0 http://wiki.linuxmce.org/index.php?title=Tech_Support&diff=21029&oldid=prev 2009-08-25T12:23:24Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">←Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 12:23, 25 August 2009</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">[[Category: Troubleshooting]]</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth &#039;20 minutes plug and play to setup a whole house media + pvr + automation solution&#039; which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth &#039;20 minutes plug and play to setup a whole house media + pvr + automation solution&#039; which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> </table>

Ray N http://wiki.linuxmce.org/index.php?title=Tech_Support&diff=3815&oldid=prev 2007-04-04T08:37:15Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">←Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 08:37, 4 April 2007</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth &#039;20 minutes plug and play to setup a whole house media + pvr + automation solution&#039; which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth &#039;20 minutes plug and play to setup a whole house media + pvr + automation solution&#039; which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">'''</del>For both Yahoo and Skype the id's are:</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>For both Yahoo and Skype the id's are:</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">linuxmce</del></div></td><td colspan="2" class="diff-side-added"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">linuxmce4</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">'''linuxmce'''</ins></div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>linuxmce5<del style="font-weight: bold; text-decoration: none;">.</del>'''</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">'''linuxmce4'''</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">'''</ins>linuxmce5'''</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>If one is not online, try the others.  It will be manned as much as possible until any common installation issues are identified.  &#039;&#039;&#039;This is to address installation/setup issues only&#039;&#039;&#039;, not answer general usage questions or how-to&#039;s, which should be directed to the forums.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>If one is not online, try the others.  It will be manned as much as possible until any common installation issues are identified.  &#039;&#039;&#039;This is to address installation/setup issues only&#039;&#039;&#039;, not answer general usage questions or how-to&#039;s, which should be directed to the forums.</div></td></tr> </table>

Dan evans http://wiki.linuxmce.org/index.php?title=Tech_Support&diff=3814&oldid=prev 2007-04-04T08:36:12Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">←Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 08:36, 4 April 2007</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth &#039;20 minutes plug and play to setup a whole house media + pvr + automation solution&#039; which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth &#039;20 minutes plug and play to setup a whole house media + pvr + automation solution&#039; which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'''For both Yahoo and Skype the id's are: linuxmce<del style="font-weight: bold; text-decoration: none;">, </del>linuxmce4 <del style="font-weight: bold; text-decoration: none;">and </del>linuxmce5.'''</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>'''For both Yahoo and Skype the id's are:</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>linuxmce</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>linuxmce4</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>linuxmce5.'''</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>If one is not online, try the others.  It will be manned as much as possible until any common installation issues are identified.  &#039;&#039;&#039;This is to address installation/setup issues only&#039;&#039;&#039;, not answer general usage questions or how-to&#039;s, which should be directed to the forums.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>If one is not online, try the others.  It will be manned as much as possible until any common installation issues are identified.  &#039;&#039;&#039;This is to address installation/setup issues only&#039;&#039;&#039;, not answer general usage questions or how-to&#039;s, which should be directed to the forums.</div></td></tr> </table>

Dan evans http://wiki.linuxmce.org/index.php?title=Tech_Support&diff=3813&oldid=prev 2007-04-04T08:35:20Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">←Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 08:35, 4 April 2007</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice. <del style="font-weight: bold; text-decoration: none;"> </del>For both Yahoo and Skype the id's are: linuxmce, linuxmce4 and linuxmce5. <del style="font-weight: bold; text-decoration: none;"> </del>If one is not online, try the others.  It will be manned as much as possible until any common installation issues are identified.  '''This is to address installation/setup issues only''', not answer general usage questions or how-to's, which should be directed to the forums.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">'''</ins>For both Yahoo and Skype the id's are: linuxmce, linuxmce4 and linuxmce5.<ins style="font-weight: bold; text-decoration: none;">'''</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>If one is not online, try the others.  It will be manned as much as possible until any common installation issues are identified.  '''This is to address installation/setup issues only''', not answer general usage questions or how-to's, which should be directed to the forums.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the &#039;works the first time&#039; experience to a higher percentage of users, making free, Linux-based home media pc&#039;s more accessible.  The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved.  Also the installation instructions will be improved to prevent any common causes of user error.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the &#039;works the first time&#039; experience to a higher percentage of users, making free, Linux-based home media pc&#039;s more accessible.  The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved.  Also the installation instructions will be improved to prevent any common causes of user error.</div></td></tr> </table>

Dan evans http://wiki.linuxmce.org/index.php?title=Tech_Support&diff=3804&oldid=prev 2007-04-02T20:00:56Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">←Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 20:00, 2 April 2007</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.  For both Yahoo and Skype the id's are: linuxmce, <del style="font-weight: bold; text-decoration: none;">linuxmce2 </del>and <del style="font-weight: bold; text-decoration: none;">linuxmce3</del>.  If one is not online, try the others.  It will be manned as much as possible until any common installation issues are identified.  '''This is to address installation/setup issues only''', not answer general usage questions or how-to's, which should be directed to the forums.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.  For both Yahoo and Skype the id's are: linuxmce, <ins style="font-weight: bold; text-decoration: none;">linuxmce4 </ins>and <ins style="font-weight: bold; text-decoration: none;">linuxmce5</ins>.  If one is not online, try the others.  It will be manned as much as possible until any common installation issues are identified.  '''This is to address installation/setup issues only''', not answer general usage questions or how-to's, which should be directed to the forums.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the &#039;works the first time&#039; experience to a higher percentage of users, making free, Linux-based home media pc&#039;s more accessible.  The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved.  Also the installation instructions will be improved to prevent any common causes of user error.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the &#039;works the first time&#039; experience to a higher percentage of users, making free, Linux-based home media pc&#039;s more accessible.  The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved.  Also the installation instructions will be improved to prevent any common causes of user error.</div></td></tr> </table>

Espace http://wiki.linuxmce.org/index.php?title=Tech_Support&diff=3735&oldid=prev 2007-03-26T08:45:21Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">←Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 08:45, 26 March 2007</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.  For both Yahoo and Skype the id's are: linuxmce, linuxmce2 and linuxmce3.  If one is not online, try the others.  It will be manned <del style="font-weight: bold; text-decoration: none;">most of the time from Friday, March 30 through Sunday, April 1, and when </del>possible <del style="font-weight: bold; text-decoration: none;">at other times by Paul and a few generous volunteers</del>.  '''This is to address installation/setup issues only''', not answer general usage questions or how-to's, which should be directed to the forums.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.  For both Yahoo and Skype the id's are: linuxmce, linuxmce2 and linuxmce3.  If one is not online, try the others.  It will be manned <ins style="font-weight: bold; text-decoration: none;">as much as </ins>possible <ins style="font-weight: bold; text-decoration: none;">until any common installation issues are identified</ins>.  '''This is to address installation/setup issues only''', not answer general usage questions or how-to's, which should be directed to the forums.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the &#039;works the first time&#039; experience to a higher percentage of users, making free, Linux-based home media pc&#039;s more accessible.  The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved.  Also the installation instructions will be improved to prevent any common causes of user error.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the &#039;works the first time&#039; experience to a higher percentage of users, making free, Linux-based home media pc&#039;s more accessible.  The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved.  Also the installation instructions will be improved to prevent any common causes of user error.</div></td></tr> </table>

Webpaul1 http://wiki.linuxmce.org/index.php?title=Tech_Support&diff=3733&oldid=prev 2007-03-26T08:42:08Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">←Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 08:42, 26 March 2007</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l9">Line 9:</td> <td colspan="2" class="diff-lineno">Line 9:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>have available the model of your pc and preferably the model of your motherboard, and any graphics, sound and network cards you are using, as well as the chipsets they use, if you have that information.  Also let us know which of the following steps worked:</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>have available the model of your pc and preferably the model of your motherboard, and any graphics, sound and network cards you are using, as well as the chipsets they use, if you have that information.  Also let us know which of the following steps worked:</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>1.  Ubuntu 6.10 installed ok</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>1.  Ubuntu 6.10 installed ok<ins style="font-weight: bold; text-decoration: none;">&lt;br&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>2.  Linux MCE installed ok</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>2.  Linux MCE installed ok<ins style="font-weight: bold; text-decoration: none;">&lt;br&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>3.  You got to the AV Wizard and were able to set your video and audio resolutions</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>3.  You got to the AV Wizard and were able to set your video and audio resolutions<ins style="font-weight: bold; text-decoration: none;">&lt;br&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>4.  The GUI appeared and you were able to complete the Setup Wizard</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>4.  The GUI appeared and you were able to complete the Setup Wizard<ins style="font-weight: bold; text-decoration: none;">&lt;br&gt;</ins></div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>5.  Your known-compatible PNP devices, like NAS, etc., were detected.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>5.  Your known-compatible PNP devices, like NAS, etc., were detected.<ins style="font-weight: bold; text-decoration: none;">&lt;br&gt;</ins></div></td></tr> </table>

Webpaul1 http://wiki.linuxmce.org/index.php?title=Tech_Support&diff=3732&oldid=prev 2007-03-26T08:41:37Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">←Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 08:41, 26 March 2007</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.  For both Yahoo and Skype the id's are: linuxmce, linuxmce2 and linuxmce3.  If one is not online, try the others.  It will be manned most of the time from Friday, March 30 through Sunday, April 1, and when possible at other times by Paul and a few generous volunteers.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.  For both Yahoo and Skype the id's are: linuxmce, linuxmce2 and linuxmce3.  If one is not online, try the others.  It will be manned most of the time from Friday, March 30 through Sunday, April 1, and when possible at other times by Paul and a few generous volunteers<ins style="font-weight: bold; text-decoration: none;">.  '''This is to address installation/setup issues only''', not answer general usage questions or how-to's, which should be directed to the forums</ins>.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the &#039;works the first time&#039; experience to a higher percentage of users, making free, Linux-based home media pc&#039;s more accessible.  The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved.  Also the installation instructions will be improved to prevent any common causes of user error.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the &#039;works the first time&#039; experience to a higher percentage of users, making free, Linux-based home media pc&#039;s more accessible.  The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved.  Also the installation instructions will be improved to prevent any common causes of user error.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>If you&#039;ve got a really good knowledge of Linux and can analyze syslogs and do general troubleshooting and wish to volunteer, please [[Contacts|Contact Paul]].</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>If you&#039;ve got a really good knowledge of Linux and can analyze syslogs and do general troubleshooting and wish to volunteer, please [[Contacts|Contact Paul]].</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">== Please, before contacting the Yahoo/Skype account ==</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">have available the model of your pc and preferably the model of your motherboard, and any graphics, sound and network cards you are using, as well as the chipsets they use, if you have that information.  Also let us know which of the following steps worked:</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">1.  Ubuntu 6.10 installed ok</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">2.  Linux MCE installed ok</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">3.  You got to the AV Wizard and were able to set your video and audio resolutions</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">4.  The GUI appeared and you were able to complete the Setup Wizard</ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">5.  Your known-compatible PNP devices, like NAS, etc., were detected.</ins></div></td></tr> </table>

Webpaul1 http://wiki.linuxmce.org/index.php?title=Tech_Support&diff=3731&oldid=prev 2007-03-26T08:31:56Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">←Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 08:31, 26 March 2007</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.  For both Yahoo and Skype the id's are: linuxmce, linuxmce2 and linuxmce3.  If one is not online, try the others.  It will be manned most of the time from Friday, March 30 through Sunday, April 1, and when possible at other times.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.  For both Yahoo and Skype the id's are: linuxmce, linuxmce2 and linuxmce3.  If one is not online, try the others.  It will be manned most of the time from Friday, March 30 through Sunday, April 1, and when possible at other times <ins style="font-weight: bold; text-decoration: none;">by Paul and a few generous volunteers</ins>.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the &#039;works the first time&#039; experience to a higher percentage of users, making free, Linux-based home media pc&#039;s more accessible.  The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved.  Also the installation instructions will be improved to prevent any common causes of user error.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the &#039;works the first time&#039; experience to a higher percentage of users, making free, Linux-based home media pc&#039;s more accessible.  The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved.  Also the installation instructions will be improved to prevent any common causes of user error.</div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">If you've got a really good knowledge of Linux and can analyze syslogs and do general troubleshooting and wish to volunteer, please [[Contacts|Contact Paul]].</ins></div></td></tr> </table>

Webpaul1 http://wiki.linuxmce.org/index.php?title=Tech_Support&diff=3729&oldid=prev 2007-03-26T08:26:04Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">←Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 08:26, 26 March 2007</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.  For both Yahoo and Skype the id <del style="font-weight: bold; text-decoration: none;">is</del>: linuxmce.  It will be manned most of the time from Friday, March 30 through Sunday, April 1, and when possible at other times.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.  For both Yahoo and Skype the id<ins style="font-weight: bold; text-decoration: none;">'s are</ins>: linuxmce<ins style="font-weight: bold; text-decoration: none;">, linuxmce2 and linuxmce3.  If one is not online, try the others</ins>.  It will be manned most of the time from Friday, March 30 through Sunday, April 1, and when possible at other times.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the 'works the first time' experience to a higher percentage of users.  The goal now is to <del style="font-weight: bold; text-decoration: none;">identify which installation problems are caused by bugs in LinuxMCE, which are user error, and which are bugs or incompatibilities in Linux drivers or hardware, and to determine what are the most important issues to address so the most number of users get </del>a <del style="font-weight: bold; text-decoration: none;">good 'works the first time' experience.  A </del>database <del style="font-weight: bold; text-decoration: none;">will be created documenting which </del>hardware <del style="font-weight: bold; text-decoration: none;">configurations </del>are known to work, <del style="font-weight: bold; text-decoration: none;">which hardware has limited functionality, and which doesn't </del>work <del style="font-weight: bold; text-decoration: none;">as all</del>, <del style="font-weight: bold; text-decoration: none;">as well as to document any possible work-arounds </del>and <del style="font-weight: bold; text-decoration: none;">solutions.  Also, </del>bug reports <del style="font-weight: bold; text-decoration: none;">will be created and the links to them posted </del>so <del style="font-weight: bold; text-decoration: none;">any </del>users <del style="font-weight: bold; text-decoration: none;">who may have hardware that is known not to work </del>can <del style="font-weight: bold; text-decoration: none;">see </del>when the issues are resolved <del style="font-weight: bold; text-decoration: none;">and their hardware will work the first time</del>. <del style="font-weight: bold; text-decoration: none;">  And </del>the installation instructions will be improved to <del style="font-weight: bold; text-decoration: none;">reduce the amount </del>of user error.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the 'works the first time' experience to a higher percentage of users<ins style="font-weight: bold; text-decoration: none;">, making free, Linux-based home media pc's more accessible</ins>.  The goal now is to <ins style="font-weight: bold; text-decoration: none;">create </ins>a database <ins style="font-weight: bold; text-decoration: none;">of </ins>hardware <ins style="font-weight: bold; text-decoration: none;">setups that </ins>are known to work, work <ins style="font-weight: bold; text-decoration: none;">arounds for issues when possible</ins>, and bug reports <ins style="font-weight: bold; text-decoration: none;">for any unresolvable issues </ins>so users can <ins style="font-weight: bold; text-decoration: none;">track </ins>when the issues are resolved. <ins style="font-weight: bold; text-decoration: none;"> Also </ins>the installation instructions will be improved to <ins style="font-weight: bold; text-decoration: none;">prevent any common causes </ins>of user error.</div></td></tr> </table>

Webpaul1