Difference between revisions of "Tech Support"

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It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.  For both Yahoo and Skype the id is: linuxmce.  It will be manned most of the time from Friday, March 30 through Sunday, April 1, and when possible at other times.
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[[Category: Troubleshooting]]
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It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.
  
Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the 'works the first time' experience to a higher percentage of users.  The goal now is to identify which installation problems are caused by bugs in LinuxMCE, which are user error, and which are bugs or incompatibilities in Linux drivers or hardware, and to determine what are the most important issues to address so the most number of users get a good 'works the first time' experience.  A database will be created documenting which hardware configurations are known to work, which hardware has limited functionality, and which doesn't work as all, as well as to document any possible work-arounds and solutions.  Also, bug reports will be created and the links to them posted so any users who may have hardware that is known not to work can see when the issues are resolved and their hardware will work the first time.   And the installation instructions will be improved to reduce the amount of user error.
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For both Yahoo and Skype the id's are:
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'''linuxmce'''
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'''linuxmce4'''
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'''linuxmce5'''
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If one is not online, try the others.  It will be manned as much as possible until any common installation issues are identified.  '''This is to address installation/setup issues only''', not answer general usage questions or how-to's, which should be directed to the forums.
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Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the 'works the first time' experience to a higher percentage of users, making free, Linux-based home media pc's more accessible.  The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved. Also the installation instructions will be improved to prevent any common causes of user error.
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If you've got a really good knowledge of Linux and can analyze syslogs and do general troubleshooting and wish to volunteer, please [[Contacts|Contact Paul]].
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== Please, before contacting the Yahoo/Skype account ==
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have available the model of your pc and preferably the model of your motherboard, and any graphics, sound and network cards you are using, as well as the chipsets they use, if you have that information.  Also let us know which of the following steps worked:
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1.  Ubuntu 6.10 installed ok<br>
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2.  Linux MCE installed ok<br>
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3.  You got to the AV Wizard and were able to set your video and audio resolutions<br>
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4.  The GUI appeared and you were able to complete the Setup Wizard<br>
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5.  Your known-compatible PNP devices, like NAS, etc., were detected.<br>

Latest revision as of 12:23, 25 August 2009

It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering. So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.

For both Yahoo and Skype the id's are:

linuxmce

linuxmce4

linuxmce5

If one is not online, try the others. It will be manned as much as possible until any common installation issues are identified. This is to address installation/setup issues only, not answer general usage questions or how-to's, which should be directed to the forums.

Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the 'works the first time' experience to a higher percentage of users, making free, Linux-based home media pc's more accessible. The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved. Also the installation instructions will be improved to prevent any common causes of user error.

If you've got a really good knowledge of Linux and can analyze syslogs and do general troubleshooting and wish to volunteer, please Contact Paul.

Please, before contacting the Yahoo/Skype account

have available the model of your pc and preferably the model of your motherboard, and any graphics, sound and network cards you are using, as well as the chipsets they use, if you have that information. Also let us know which of the following steps worked:

1. Ubuntu 6.10 installed ok
2. Linux MCE installed ok
3. You got to the AV Wizard and were able to set your video and audio resolutions
4. The GUI appeared and you were able to complete the Setup Wizard
5. Your known-compatible PNP devices, like NAS, etc., were detected.