Difference between revisions of "Tech Support"

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It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.  For both Yahoo and Skype the id's are: linuxmce, linuxmce2 and linuxmce3.  If one is not online, try the others.  It will be manned most of the time from Friday, March 30 through Sunday, April 1, and when possible at other times.
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It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering.  So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice.  For both Yahoo and Skype the id's are: linuxmce, linuxmce2 and linuxmce3.  If one is not online, try the others.  It will be manned most of the time from Friday, March 30 through Sunday, April 1, and when possible at other times by Paul and a few generous volunteers.
  
 
Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the 'works the first time' experience to a higher percentage of users, making free, Linux-based home media pc's more accessible.  The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved.  Also the installation instructions will be improved to prevent any common causes of user error.
 
Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the 'works the first time' experience to a higher percentage of users, making free, Linux-based home media pc's more accessible.  The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved.  Also the installation instructions will be improved to prevent any common causes of user error.
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If you've got a really good knowledge of Linux and can analyze syslogs and do general troubleshooting and wish to volunteer, please [[Contacts|Contact Paul]].

Revision as of 08:31, 26 March 2007

It has been reported that there are many installation problems, and that most users do not get the smooth '20 minutes plug and play to setup a whole house media + pvr + automation solution' which is what LinuxMCE promises and should be delivering. So Yahoo and Skype accounts have been setup to provide live and instant tech support via chat and voice. For both Yahoo and Skype the id's are: linuxmce, linuxmce2 and linuxmce3. If one is not online, try the others. It will be manned most of the time from Friday, March 30 through Sunday, April 1, and when possible at other times by Paul and a few generous volunteers.

Thanks in advance to the users who take the time to try LinuxMCE and have the patience to let us diagnose the cause of any failures so the 1.1 release can deliver the 'works the first time' experience to a higher percentage of users, making free, Linux-based home media pc's more accessible. The goal now is to create a database of hardware setups that are known to work, work arounds for issues when possible, and bug reports for any unresolvable issues so users can track when the issues are resolved. Also the installation instructions will be improved to prevent any common causes of user error.

If you've got a really good knowledge of Linux and can analyze syslogs and do general troubleshooting and wish to volunteer, please Contact Paul.